General Session - Centennial D/E
Demystifying Digital Accessibility: Small Changes that Make a Big Impact
For local government communicators, digital accessibility is no longer optional—it’s essential to delivering equitable, effective, and compliant public service. From city websites and emergency alerts to council agendas, social media posts, and internal documents, the way information is created and shared directly impacts who can access it—and who is unintentionally left out.
This session breaks down digital accessibility in a practical, approachable way for local government teams of all sizes. Attendees will gain a clear understanding of the legal requirements shaping accessibility today—including Title II of the Americans with Disabilities Act, Section 508 of the Rehabilitation Act, and evolving WCAG guidelines—while also learning how small, manageable changes can have an immediate impact on usability, compliance, and community trust.
Through real-world local government examples, this session will highlight how accessible communication supports core priorities such as transparency, public engagement, and crisis response. Whether you're updating a website, creating a social media graphic, or preparing a public meeting document, you’ll walk away with actionable strategies to reduce barriers, improve clarity, and better serve all members of your community.
By the end of this session, participants will be able to:
- Explain the role of digital accessibility in promoting equitable public access to government information and services.
- Recognize the critical impact of accessibility regulations on federal, state, and local agencies, and understand their responsibilities under current accessibility laws.
- Identify common barriers to accessibility in official documents, web content, and public communications.
- Implement simple, evidence-based strategies for improving accessibility in everyday federal tools (e.g., Microsoft Office suite, content management systems, PDF creation).
- Evaluate agency digital content using accessibility audit tools and proactively address compliance needs.
- Foster a proactive, agency-wide communication culture by embedding accessibility into the lifecycle of content creation and dissemination.
Presenter: Dr. Ann Knettler, Vice President, Consulting, GrackleDocs